Sanus-Shield

Privacy and Cookies Policy

1. Introduction

Sanus Shield Ltd is committed to protecting your privacy and handling personal data responsibly. This Privacy & Cookies Policy explains how we collect, use, store, and protect personal information when you use our website or services.

Sanus Shield Ltd is an appointed representative of RAW Insurance Brokers Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA).

2. Who We Are

Sanus Shield Ltd acts as an intermediary in connection with insurance services.

If you have questions about this policy or your personal data, please contact:

Sanus Shield Ltd

Spectrum House, 2B Suttons Lane, Hornchurch, RM12 6RJ

support@sanusshield.com

+44 7961 079940

3. Information We Collect

We may collect the following information:

• Name and contact details

• Company or employment information
• Policy and claims information

• Payment or transaction data where applicable

• Website usage and technical information

• Communication records

We only collect personal data necessary to provide our services.

4. How We Use Your Information

We use personal data to:

• Arrange insurance quotations and policies

• Communicate with insurers and partners
• Policy and claims related information

• Administer and manage services

• Website usage and technical information

• Respond to enquiries

• Improve our website and systems

• Meet legal and regulatory obligations

• Prevent fraud and misuse

We do not sell personal data to third parties.

5. Legal Basis for Processing

We process personal data under lawful bases defined by UK GDPR:

• Performance of a contract

• Legal and regulatory obligations

• Legitimate business interests

• Consent where required

6. Sharing Your Data

We may share personal data with:

• Insurers and underwriting partners

• RAW Insurance Brokers Ltd

• Regulatory authorities

• Professional advisers

• IT service providers

• Legal authorities when required by law

7. Data Retention

We retain personal data only as long as necessary to meet legal, regulatory, and contractual requirements. Insurance records may be kept for statutory periods.

8. Security

We use appropriate technical and organisational safeguards to protect personal data against unauthorised access, loss, or misuse.

9. Cookies & Website Tracking

Our website uses cookies to:

• Enable essential website functionality

• Improve performance and analytics

• Remember user preferences

• Enhance security

You may manage cookies through your browser settings. Some cookies are necessary for the website to operate and cannot be disabled without affecting functionality.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion where applicable

• Restrict processing

• Object to processing

• Request data portability

You may contact us to exercise these rights

11. Complaints

If you are unhappy with how your data is handled, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk

12. Changes to This Policy

We may update this policy from time to time. Updates will be published on this page.